Our approach is the result of experience, organisation and an operational protocol that delivers real results.
We always start by listening to the owner and an in-depth analysis of the property in order to understand its characteristics, weaknesses and potential for growth. From there we outline a personalised strategy, able to respond to immediate needs and long-term goals.Each step is completed using a dynamic and structured approach, ensuring timely interventions and constant monitoring.
Our continuous management flow includes:
No stress, maximum efficiency, constant enhancement: this is how we safeguard the present and future of your real estate assets.
With Alfred, clients always have a clear and complete picture of their property, without having to chase information or rely on disjointed channels. A system that minimises inefficiency, anticipates problems and optimises coordination between all parties involved.
Alfred is the digital and operational core around which our method revolves. Thanks to this managerial system, you can:
All this in an intuitive interface that can be accessed from any device
In an integrated management system, technology is an essential ally in ensuring precision, transparency and speed. That’s why we developed Alfred, the digital tool designed to provide constant and immediate control over everything related to your property.
We offer management tailored to the real needs of property owners, with customised solutions that adapt perfectly to every situation.
We monitor and maintain the property’s condition with personalised maintenance plans. We coordinate skilled tradespeople and specialised technicians for timely and routine maintenance on systems and structures, maintaining their long-term value.
We take care of every bureaucratic and fiscal aspect, from managing utilities and supplies to legal and insurance obligations. We keep everything under control to ensure regulatory compliance and cost optimisation.
Enhancement also includes aesthetic appearance. From renovations to interior design, and even maintaining outdoor spaces, we take steps to improve the prestige and functionality of your properties, increasing their market value.
From activation and routine maintenance of alarms and video surveillance systems to periodic inspections of protective measures, we ensure a safe and secure environment.
We organise and coordinate exclusive at home services, tailored to the needs of owners and their guests. Every detail is curated to provide flawless hospitality and and live the real estate at its best.
How do you organise maintenance/work?
Everything starts with a report, either by the owner or the Domus team, to our digital management system. The technical team assigns the activity to an executive manager, who then proceeds with gathering information and conducting any site inspections. The most suitable supplier is selected, who will quickly prepare one or more quotes for the owner to approve. The relationship and coordination with the suppliers involved in the approved work will be monitored by the technical team. They will ensure proper planning, management and completion of the agreed work, adhering to timelines and budgets (project management). The owner will be continuously kept up to date with the execution of activity phases via digital reports and photographs. It means acting on behalf of the owner, who oversees the execution in real time, with the assurance that everything will be supervised and managed as agreed.
What does it mean to manage bureaucratic/construction problems?
The Customer Care department at Domus supports our administration in handling and completing the required paperwork. For example, utility management (gas, water, electricity): checking the invoice status for every single supplier/agency to assess the current situation, contacting any agencies involved and completing the required actions, keeping the owner updated. It means taking charge of the current situation, reaching out to all agencies involved to investigate the situation, collecting the necessary information and filling out the paperwork.
Can I request only certain services?
Of course. Our contracts are tailor made. We pride ourselves on creating personalised service packages. We offer different types of contract; based on the needs and requirements of each individual owner, we create tailored contracts that best suit them and their property.
How long do I need to commit to you/what is the contract duration?
Our contract lasts for 1 year, or for the time required to complete an assignment.
How often will my property be inspected?
Property inspections are determined by the type of contract (the most requested is every 15/20 days). During these inspections, the house and premises are ventilated, the boiler (in summer) and air conditioning (in winter) are checked, and functional tests (e.g., alarms, any plumbing leaks, condition of the walls, inspection of window frames and entrance doors, inspection of gardens, inspection of pools and their utility rooms) are conducted. A photographic report detailing anything flagged is then sent to the owner.
What do you mean by ID Card?
For us, it represents a crucial part of our work - an online collection of all the information useful for effective management. An in-depth source of knowledge on the house for the owners which is also useful internally to identify the location of utilities, the type of systems, access, domestic appliances, and all the information that could optimise routine and extraordinary maintenance times.
